Tell us more about shipping....

 

 

All orders will usually be dispatched from Bali, Indonesia, or The US within the first five business days of the order being placed. Some exceptions may apply during promotional and busy holiday periods, or if you Pre-Ordered an Out of Stock item. You will be notified via email once your order has been dispatched along with tracking details.

Free shipping within the U.S with min. purchase of $50US.

Free shipping to Canada for orders over $149US.

Please note that we're not responsible for the customs that might occur.

 

How long does it take to arrive?

USA: 4-10 business days 

Canada: 10-15 business days

Please note :

  • There may be further delays if your package is being held in customs. Customers are liable for customs and duties in their country and will be contacted by local customs agencies directly to settle these charges.
  • Shipping might be delayed during pandemic, busy seasons and pre-ordered items

 

How do I track my package?

Worry not, we will email you once your order has been dispatched. Please note that there might be couple days of delay due to high volume of orders. 

If you want to change your address or have input the wrong one please mail us at hello@the-katha.com

 

Tell me more about returns..

Stonewashed linen beddings are eligible for 30 nights trial. Please contact us if you'd like to return them within the return window. 

 

Free Returns on any unused items within 30 days

 

Read more about nights trial,returns and exchanges here 

Please note that we only accept returns on unused items in their original packaging or free nights trial (If eligible)

 

Sale items are final

How to return unwanted items?

If you would like to return an item please email us at hello@the-katha.com. We will email you back with a form to fill and you're set.

 

How do I make an exchange?

You can easily place a new order, items are not reserved until your returned item has arrived. Don't wait for too long! We will send a confirmation email of course!

Just follow the return procedure and you're set!

 

Have more questions? Or something to say?

We’d love to hear from you!

Reach us at hello@the-katha.com